REMOTE DEVICE MANAGEMENT SOFTWARE

Remote device management (RDM) is the process of monitoring, configuring, and securing devices remotely as though they were physically right in front of you. It ensures IT teams can inventory hardware devices, install and update software, monitor system performance, manage accounts, secure managed devices, and troubleshoot device issues remotely — critical components for in-person, remote, and hybrid environments.

The remote device management process involves deploying, updating, monitoring, and troubleshooting devices over a network — no in-person interaction required. It often includes policy creation and implementation, device enrollment, device configuration, security management, monitoring and maintenance, patch installation, reporting and compliance, and decommissioning. Remote device management is particularly vital for IT teams supporting hybrid or distributed workforces.

Remote device management often ties into key IT functions like software deployment, patch management, remote desktop access, and system monitoring. These integrations help streamline workflows and minimize downtime. For example, software deployment becomes faster and more reliable, while remote desktop access allows quick issue resolution without leaving your chair.

Remote and on-prem device management solutions differ mainly in how they reach the end user. RDM solutions — like PDQ Connect — typically use an agent-based approach, providing real-time visibility into remote machines whenever they're online. Agent-based approaches are ideal for remote or hybrid environments. On-prem tools — such as PDQ Deploy & Inventory — often rely on agentless methods, requiring devices to be on the local network or connected via VPN.

Best practices for remote device management start with a solid foundation: use secure, agent-based tools, update software, and automate patching where possible. Clear policies, regular audits, and encrypted connections also go a long way. For a deeper dive, check out our guide on how to keep remote machines secure.

Planning your remote management approach up front and then implementing your solution can set you up for success. Assess your environment by counting how many remote devices you’re managing, setting a realistic budget, evaluating current workflows and gaps, defining which tasks you’ll handle remotely (like remote patching or software deployments), choosing a platform that simplifies those tasks, and updating internal documentation — especially your security policy. There’s no universal blueprint, but understanding your environment and goals helps build a tailored strategy.

To choose the right remote device management software, focus on tools that match your IT goals. An impressive feature list only matters if it meets your business needs. Consider the functionality you actually need, ease of use, and whether it supports your entire fleet, whether Windows, Apple, or both. Factor in your budget, cybersecurity requirements, and the quality of customer support. And don’t forget to check what other IT pros say in reviews.

A smartly chosen solution simplifies remote access and keeps things running smoothly. Curious what that looks like? Try PDQ Connect or schedule a demo to see how much control it gives you.

PDQ manages devices outside the corporate network with PDQ Connect, a cloud-based, agent-powered solution built for hybrid and remote environments. It gives IT teams the ability to deploy software, run scripts, and manage devices from anywhere — no VPN or local network access needed. As long as the device is online, you’re in control.

No, you don’t need a VPN or Active Directory to manage remote devices with PDQ Connect. Its cloud-based, agent-driven approach lets you deploy software, run scripts, and manage endpoints securely from anywhere. All you need is an internet connection and an invite to get devices connected and under control.

PDQ Connect offers real-time visibility into remote device status and health, so you always know what’s going on — no matter where the machine lives. From online status and last check-in to installed apps and recent activity, everything’s just a click away. With built-in automation, PDQ Connect keeps your fleet updated and issues easier to spot before they become problems.

Yes, you can deploy software and patches to remote devices using PDQ Connect. It’s built to handle off-network machines with ease — no VPN or Active Directory required. You can automate patching and push software updates anytime a device is online.

PDQ keeps remote device data secure through PDQ Connect’s robust cloud-based architecture. All communication between the PDQ Connect agent and the cloud is encrypted using modern TLS protocols, ensuring data is protected in transit. Role-based access controls and audit logs provide additional layers of security, helping your team stay compliant without sacrificing control.

Yes, you can automate remote device actions with PDQ Connect. From deploying updates to running scripts, automation helps you manage devices efficiently — without babysitting every task. Set schedules, trigger actions based on conditions, and keep your fleet compliant with less manual effort.